Terms & Conditions

01

About these Terms

These Terms & Conditions apply to private passenger transport services arranged with Valcris Transfers, including airport transfers, private point-to-point transfers, private tours and hourly private hire.

Valcris Transfers operates from Swords, Dublin, Ireland and provides journeys in Dublin and to destinations throughout Ireland.

These Terms should be read together with any individual booking information we provide to you, including the agreed journey, date, time, fare, passengers and any special arrangements.

02

Booking requests and confirmation

Submitting the booking form on valcris.ie, contacting us by WhatsApp, email or telephone, or requesting a quote does not automatically create a confirmed booking.

After receiving your request, we may contact you to confirm availability and clarify information about the journey.

Your booking becomes confirmed when Valcris Transfers accepts the requested journey and the relevant booking details, including the fare, have been agreed with you.

03

Fares and quotations

Fares are confirmed directly by Valcris Transfers after reviewing the journey requested.

Any route, distance or journey-time information shown by the website Route Calculator is provided for travel planning only and does not constitute a fare quotation.

The confirmed fare is based on the journey and requirements agreed at the time of booking. Material changes requested afterwards may result in a revised fare.

Changes that may affect the fare

• A change to the pick-up or destination.
• Additional stops not included in the original booking.
• Significant changes to journey duration or waiting requirements.
• Changes to passenger or luggage requirements that require a different vehicle.
• Other material changes requested after the original fare was agreed.

Where practical, any additional charge resulting from a requested change will be discussed with you before the change is carried out.

04

Payment

Unless we specifically agree otherwise with you, advance payment is not required.

Payment is normally made at the time of the journey using an available payment method agreed or accepted by Valcris Transfers.

Available payment methods may include:

• Cash.
• Card payment.
• Revolut.
• Another payment method specifically agreed with us.

If alternative payment arrangements are agreed for a particular booking, those arrangements form part of that booking.

05

Cancellations and booking changes

If you need to cancel or change a confirmed booking, please contact Valcris Transfers as soon as possible.

Any cancellation, late-cancellation or no-show charge will only apply where the relevant charge or cancellation condition was clearly communicated to you in connection with the booking.

If no specific cancellation charge was communicated and agreed for your booking, these Terms do not create a separate fixed cancellation fee.

06

Dublin Airport transfers

For airport pick-ups, you should provide accurate flight information when making your booking, including the flight number where requested.

Where flight details have been supplied, Valcris Transfers may monitor the flight information available to us and adjust the expected collection arrangements for an early or delayed arrival where reasonably possible.

Flight monitoring does not guarantee that every delay, diversion, cancellation or last-minute airline change will be identified immediately. Please contact us where your travel plans change materially.

Meet & Greet

Where Meet & Greet is included in the booking, the driver may meet you at the agreed location using the passenger name or other agreed identification.

07

Pick-up times, waiting and no-shows

Please be ready at the agreed pick-up location at the confirmed time.

If you are delayed, you should contact us as soon as reasonably possible. We will make reasonable efforts to accommodate delays, but vehicle and driver availability may affect how long a driver can wait.

If we cannot locate or contact you after reasonable attempts, the booking may be treated as a customer cancellation or no-show.

Any waiting or no-show charge will apply only where such a charge or condition was communicated in relation to your booking.

08

Passengers and luggage

When requesting a booking, you must provide accurate information about the number of passengers and the amount and type of luggage you intend to carry.

Vehicle capacity depends on the vehicle assigned to your journey. Your booking is therefore subject to the passenger and luggage capacity confirmed for that vehicle.

Valcris Transfers may be unable to carry passengers or luggage that exceed the safe or legal capacity of the assigned vehicle.

Unusual or oversized luggage

Please tell us before booking if you intend to travel with unusually large items, sports equipment, mobility equipment or other items that may require additional space.

09

Children and special requirements

Please tell us before confirming your booking if you are travelling with children or if you have any particular transport, accessibility or mobility requirements.

If a particular child restraint, seating arrangement or accessibility feature is required, its availability must be confirmed with Valcris Transfers in advance.

We do not guarantee the availability of a particular item or vehicle configuration unless it has been specifically confirmed as part of your booking.

10

Drivers and vehicles

Valcris Transfers may use a suitable professional driver and vehicle to complete your journey.

Where necessary for availability or operational reasons, we may arrange for another suitable professional driver or vehicle to fulfil the booking.

Any driver or vehicle used to provide a regulated passenger transport service must meet the licensing and insurance requirements applicable to that service.

Photographs of vehicles on our website are illustrative of the type of service offered and do not guarantee that the exact vehicle shown will be assigned to every booking.

11

Passenger conduct and safety

Passengers must behave in a way that does not endanger the driver, other passengers, the vehicle or other road users.

The driver may refuse to begin or continue a journey where doing so would be unlawful or where a passenger's behaviour creates a genuine safety risk.

• Passengers must follow reasonable safety instructions given by the driver.
• Seat belts must be used where required.
• Illegal activity is not permitted in the vehicle.
• Passengers must not intentionally damage or seriously soil the vehicle.

A customer may be responsible for reasonable costs resulting from deliberate or negligent damage caused by that customer or a member of their travelling party, subject to applicable law.

12

Traffic, delays and circumstances outside our control

Journey and arrival times are estimates and may be affected by circumstances that cannot reasonably be controlled by Valcris Transfers.

These can include:

• Traffic congestion.
• Road accidents or emergency incidents.
• Road closures, diversions or roadworks.
• Severe weather.
• Airport disruption.
• Events, demonstrations or security restrictions.
• Breakdown or another unexpected operational issue.
• Other circumstances outside our reasonable control.

We will make reasonable efforts to complete the journey safely and as close as reasonably possible to the expected schedule.

13

Route Calculator and journey estimates

The Valcris Route Calculator may display distance, estimated driving time and traffic-related information supplied through third-party mapping and routing technology.

These results are estimates only. Actual distance, route and journey time may vary because of traffic, road conditions, weather, diversions, stops and other factors.

Route Calculator results do not constitute a booking confirmation or guaranteed journey time and do not calculate the final Valcris Transfers fare.

14

Lost property

Passengers are responsible for their personal belongings during the journey and should check the vehicle before leaving.

If you believe you have left an item in a vehicle, contact us as soon as possible. We will make reasonable efforts to help locate and return property that is found.

Where returning an item involves delivery, postage or a separate journey, any reasonable additional cost should be agreed with you before the return is arranged.

15

Liability and your statutory rights

Valcris Transfers will provide services with reasonable care and skill and in accordance with applicable legal requirements.

We are not responsible for loss caused solely by events outside our reasonable control where we have taken reasonable steps appropriate to the circumstances.

Nothing in these Terms is intended to exclude, restrict or reduce any consumer right, remedy or liability that cannot lawfully be excluded or limited.

16

Personal information and privacy

Personal information provided when requesting or using our services is handled in accordance with our Privacy Policy.

Information may be used where reasonably necessary to administer your booking, contact you, arrange your journey and meet legal or administrative requirements.

17

Website information

We aim to keep information on valcris.ie accurate and up to date. However, website content, availability, routes and service information may change.

Information displayed on the website does not override the specific details agreed for your confirmed booking.

18

Complaints and problems with a journey

If you are unhappy with a service or believe there has been a problem with your booking, please contact Valcris Transfers as soon as reasonably possible.

Please provide enough information for us to identify the journey and understand the issue so that we can review it properly.

Nothing in this complaints process affects any statutory consumer rights or other remedies available to you.

19

Governing law

These Terms are governed by the laws of Ireland.

Nothing in these Terms is intended to deprive a consumer of any mandatory protection that applies to them under applicable law.

20

Changes to these Terms

Valcris Transfers may update these Terms from time to time to reflect changes to our services, booking process, operational requirements or applicable law.

The Terms applicable to a confirmed booking are the terms in effect when that booking is agreed, together with any specific conditions expressly agreed for that journey.

The latest version will remain available on this page and the “Last updated” date will be revised where appropriate.

21

Contact Valcris Transfers

If you have a question about a booking or these Terms & Conditions, contact us using the details below.