Privacy Policy

01

Who we are

Valcris Transfers provides private passenger transport services in Ireland, including Dublin Airport transfers, private transfers, private tours and hourly private hire.

For the purposes of applicable data protection legislation, including the General Data Protection Regulation (GDPR), Valcris Transfers is the controller of personal information collected in connection with our website and services.

02

Information we collect

The information we collect depends on how you interact with us.

Booking and enquiry information

• Your name.
• Email address and telephone number.
• Pick-up and drop-off locations.
• Travel date and time.
• Flight details where relevant to an airport transfer.
• Number of passengers and luggage information.
• Service requested and any journey information you choose to provide.
• Communications between you and Valcris Transfers by email, telephone, WhatsApp or other communication channels.

Website and technical information

When you use our website, certain technical information may be processed automatically. This can include information such as your IP address, browser type, device information, pages visited, website performance information and cookie preferences.

Optional analytics or similar technologies are only used in accordance with your cookie choices where consent is required.

03

How and why we use your information

We process personal information only where we have an appropriate lawful basis.

04

Booking requests and communications

When you submit a booking request through valcris.ie, the details you provide are used to review your journey and contact you regarding availability, journey arrangements and the fare.

A booking request submitted through the website does not itself generate or automatically confirm a fare. Valcris Transfers contacts you to confirm the relevant journey details.

If you communicate with us through WhatsApp, telephone, email or another third-party communication service, information is also processed in accordance with the privacy terms of the relevant provider.

05

Route Calculator and location information

Our website may provide a Route Calculator that allows you to enter a starting point and destination to obtain an estimated driving distance and journey time.

To provide this functionality, the location information or coordinates you enter are processed through mapping and routing services supplied by TomTom.

The information is used for route calculation and does not determine the fare for a Valcris Transfers journey. Your final fare and availability are confirmed separately by us.

06

Cookies and similar technologies

Our website uses cookies and similar technologies required for website functionality and may use optional technologies for analytics or other purposes.

Where consent is required, optional cookies will not be activated until you make your choice through our cookie consent system.

You can review your preferences and learn more about the cookies used on this website in our Cookie Policy .

07

Who we may share information with

We do not sell your personal information.

Where necessary, personal information may be shared with trusted organisations or service providers that help us operate our business or provide your requested service.

• Professional drivers or suitable transport providers involved in fulfilling your requested journey where necessary.
• Website hosting and technical service providers.
• Email and communication providers.
• Mapping and routing providers such as TomTom when you use route calculation features.
• Accounting, professional or administrative service providers where required.
• Public authorities, regulators or law enforcement where disclosure is required by applicable law.

08

International data transfers

Some technology or communication providers may process information outside Ireland or outside the European Economic Area.

Where personal information is transferred to a country outside the EEA, we aim to use providers and transfer mechanisms that provide an appropriate level of protection as required by applicable data protection law.

09

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide our services, deal with queries, maintain appropriate business records and comply with legal requirements.

• Booking and customer communications are kept only for as long as reasonably necessary.
• Records that form part of accounting, tax or transaction records may be retained for up to six years or for any longer period required by applicable law.
• Cookie and consent information is retained in accordance with the relevant cookie or consent settings.

10

How we protect your information

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

No internet transmission or electronic storage system can be guaranteed to be completely secure. You should avoid submitting unnecessary sensitive personal information through website forms or ordinary email.

11

Your data protection rights

Subject to the circumstances and applicable law, you may have rights in relation to your personal information, including:

• The right to be informed.
• The right to access your personal data.
• The right to correct inaccurate information.
• The right to request deletion in certain circumstances.
• The right to restrict processing.
• The right to object to certain processing.
• The right to data portability where applicable.
• The right to withdraw consent where processing relies on consent.

You can exercise your rights by contacting us at bookings@valcris.ie .

12

Automated decision-making

Valcris Transfers does not use personal information to make solely automated decisions that produce legal effects or similarly significant effects for you.

Route calculations, travel-time estimates and similar website tools are informational and do not automatically approve, reject or price your booking.

13

Children’s information

Our website is intended for people arranging private transport services and is not designed to collect personal information directly from children.

Where information concerning a child is required for a journey, it should be provided by the parent, guardian or responsible adult arranging the service.

14

Third-party websites and services

Our website may contain links to third-party websites, applications or services, such as mapping, messaging or social platforms.

Once you leave our website or use a third-party service, that provider's own privacy policy and terms apply.

15

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or the way we process personal information.

The latest version will be published on this page and the “Last updated” date at the top of the page will be revised when appropriate.

16

Contact and complaints

If you have a question about this Privacy Policy, would like to exercise a data protection right or have a concern about how your information has been handled, please contact us first so that we can review the matter.

Data Protection Commission

You also have the right to raise a concern with Ireland's supervisory authority, the Data Protection Commission (DPC). Further information about your rights and how to contact the DPC is available at dataprotection.ie .